Shipping Policy
At AUREVIA, we work to ensure that you receive your products quickly and safely anywhere in Mexico.
Shipping Coverage
We currently ship throughout Mexico.
Please note that deliveries to remote or extended service areas may require additional transit time depending on the shipping carrier.
Order Processing
Orders are processed within 24 business hours after payment has been successfully confirmed. Once your order has been processed, delivery times will depend on the selected shipping carrier and the destination.
Orders placed on weekends, public holidays, or outside of business hours will begin processing on the next business day.
Once your order has been shipped, you will receive the necessary tracking information to monitor its progress.
Shipping Costs
Shipping costs are calculated during checkout and may vary depending on:
Shipping destination
Package weight and dimensions
Current promotions
Standard Shipping Rate: MX$159.00
Shipping Carriers
We work with trusted shipping providers to ensure your order is delivered safely and efficiently.
Our available carriers include:
DHL
UPS
Estafeta
Paquetexpress
The shipping carrier may vary depending on the delivery destination.
Order Tracking
Once your order has been shipped, you will receive a tracking number or tracking link so you can monitor your shipment in real time.
Delivery Information
Customers are responsible for providing accurate and complete shipping information at the time of purchase.
AUREVIA is not responsible for delays, additional charges, or delivery issues resulting from incorrect or incomplete shipping information or the inability to contact the recipient.
Delays and Exceptional Circumstances
Delivery times may be extended due to circumstances beyond our control, including severe weather conditions, seasonal demand, logistical disruptions, or other force majeure events.
If any significant delays occur, AUREVIA will make every reasonable effort to keep you informed.
Damaged Products or Incidents
If your order arrives damaged, incomplete, or you experience any issues with your shipment, please contact us within 24 hours of receiving your package so we can assist you as quickly as possible.
Contact
If you have any questions regarding your shipment, please contact us:
Email: elixir@aureviaserum.com
Business Hours:
Monday – Friday
8:30 AM – 7:30 PM (Central Time, Mexico)Saturday
9:00 AM – 2:00 PM (Central Time, Mexico)
Last updated: July 2026